Rooms
Does the hotel provide baby cribs?
Baby cribs are available without charge on a first come basis. Cribs can only be accommodated in the following room types: Executive Room, Deluxe Queen, Executive Deluxe Suite, Pet Friendly Suite, and Pet Friendly Premium Suite
Please contact our Front Desk at 831-920-0974 for assistance.
Are there accessible rooms for guests with disabilities in the hotel?
Yes. We have a limited number of guest rooms that are accessible to people with disabilities, and these will be filled on a first-come, first served basis. Accessible features include rooms that are equipped for persons who are deaf or hard of hearing and rooms with bathtub or roll-in shower bathing fixtures. All reservation requests for accessible rooms must be made by calling the hotel direct. We want to describe the features of our accessible rooms in enough detail so you can determinate if a specific room will meet your accessibility needs
Accessible room types include Deluxe Queen, Standard Queen, Standard Suite and Executive Room. Of these, hearing impaired room types include Standard Queen and Executive Room.
Can I request an additional bed in the room?
Yes. Rollaway beds are available on a first come-first served basis with an additional fee of $10.00/per night. Rollaway beds can be requested for the following room types: Executive Room, Deluxe Queen Suite, Deluxe Executive Suite, Pet Friendly Suite, and Pet Friendly Premium Suite.
Please contact Front Desk 831-920-0974 for assistance.
I am allergic to feather. What kind of fillings do your hotel pillows have?
Our pillows and duvets have polyester, non-allergenic fillings. Down alternative pillows are a synthetic alternative to goose or down and are hypoallergenic. These products provide our guests with a great night sleep.
Are there any microwaves in the hotel rooms?
Yes. Each hotel room comes with a microwave.
Do you provide air conditioning in the room?
Due to the mild coastal climate, our room are not equipped with air conditioning. All room do have ceiling fans to circulate the air.
What is the DND “Do Not Disturb” policy in the hotel?
For the security, health and safety of our guests, hotel staff is required to enter guest rooms every 72 hours.
Day 1: If Do Not Disturb (DND) sign is posted, it will be honored.
Day 2: If DND sign is still posted, staff will conduct a Wellness Check. A Wellness Check can be by voice or visual; the purpose is to confirm the guest is in good health. If no voice or visual contact can be made, hotel staff must enter the room to verify the room is vacant. Once verification is complete, hotel staff will immediately leave the room; the room will not be serviced.
Day 3: If DND sign is still posted, hotel staff will visit the room, inform the guest the room is required to be serviced every 3rd day and coordinate a time to do so. If the guest cannot be contacted, hotel staff will enter the room and provide the required service.
What is the hotel smoking policy? Are there any smoking areas?
The Hotel Del Monte is a 100% smoke-free property. However, there are designated smoking areas adjacent to the hotel and on base. Please contact our hotel staff for the assistance.
Am I allowed to open the windows in my room?
Yes. However, for safely precautions windows will only open approximately 4 inches.
Pets
Do you allow pets at the hotel?
We do allow pets. Domesticated dogs and domesticated cats weighing up to 50 pounds each are welcome in designated pet friendly guest rooms. A maximum of two pets are allowed per family/room and all pets must be housebroken. A fee of $20 per night will be charged in addition the room charge.
A copy of the pet’s vaccination record is required upon arrival and guests will be required to sign a Pet Agreement acknowledging all requirements.
Service Animals
Do you allow service animals at the hotel?
We welcome any dog as a service animal that has been individually trained to do work or perform tasks for an individual with a disability. Therapy, emotional support, or companion animals are considered pets, not service animals.
Facility
Is there an ATM in the hotel?
No. There is an ATM located on base next to the Navy Federal Credit Union, near the Navy Exchange.
Is there an accessible restroom available for physically disabled guests within the hotel?
Yes. There is an accessible restroom located on the first floor of Hotel Lobby, across from the hotel’s Front Desk.
Does the hotel have laundry facility?
We have free laundry facilities located in the East and West Wings. Please note that we do not provide laundry detergent; washing machines require High Efficiency (HE) laundry detergent.
Does the hotel accept cash or make change?
Hotel Del Monte is a cashless operation. We do not accept cash for payment and do not have access to cash to make change.
What type of Internet Connectivity is available in the hotel?
Hotel Del Monte has complimentary high speed Wi-Fi available in guest rooms and public areas.
Who should I contact for lost and found items?
Please contact the Front Desk for items left in your hotel room.
Lost and Found valuable or PII property will be held at the Front Desk for 3 days, and then forwarded to the Base Police. Consumable items will be discarded. All other lost and found property will be held until claimed, but not more than 30 days.
Is there a pool on site?
No, there is not a pool on base.
Do you have a fitness center?
Yes, there is The Monterey Bay Athletic Club on base for Active Duty, Reservists and DOD Civilians. All hotel guests are provided free access to the Fitness Center or NOFFS Zone by providing room key at Fitness Center entry.
Is breakfast included in my stay?
Yes. A complimentary continental breakfast is provided each morning featuring choice of muffins, breads, bagels, pastries, cereals, oatmeal, self-serve waffles, yogurt, hard boiled eggs, fruit, fruit juices, milk, hot chocolate, Starbucks coffee, and tea.
Service
How can I call a taxi? Is there anyone who can assist?
For taxi assistance, please contact the Front Desk. Taxi service may take time to arrange depending on taxi availability and gate access.
Do Rideshare companies like Uber or Lyft have access to the base?
They do not. However, you can request Ride Share just outside the front of Sloat gate, a short 5 minute walk from the Hotel.
Is there a storage room to hold my luggage before checking in and after checking out?
Yes. Secure luggage storage is available for guests who arrive before the normal check-in time or when rooms are not immediately available. Luggage storage is available only on the day of check-in or checkout and not for extended periods. The Front Desk will provide a receipt for each item stored.
Reservations
How do I find information about options for room types that are available in the hotel?
Please visit the following page for general information about each room type: here.
How do I find room availability information?
Please contact the following for room availablity:
To reserve on-line: Department of Defense Lodging
To reach our Central Reservations Office: 1-877-9233
To reach us by e-mail: NPSVQResrv@nps.edu
How far in advance can I make room reservation?
Reservations are on a first come, first serve basis, and may be made up to 12 months in advance for the Official Duty Traveler, subject to availability. All other available patrons may make reservations up to 6 months in advance, subject to availability.
How long can I stay at your hotel? Is there a limit?
There is no limit to how long you can stay.
How many guests are allowed to stay in a room?
Each room type has a maximum occupancy. Please visit the following page regarding occupancy, here.
Is there a limit on how many rooms I can reserve?
Yes. One eligible patron can reserve up to 4 rooms at a time. If 5 or more rooms are required, please contact our Group Coordinator at hdmgroup@nps.edu or by calling 831-656-2934.
How do I make a Group Reservation?
Please contact our Group Coordinator for reservations of 5 rooms or more. They can be reached at hdmgroup@nps.edu or by calling 831-656-2934.
I am on active duty. Is my civilian friend eligible to stay at Hotel Del Monte?
Yes. All eligible patrons may sponsor hotel guests not otherwise eligible. In addition to the sponsor’s room, the sponsor may reserve three additional rooms (total of four rooms). Requests for five or more rooms must be submitted to the hotel’s Group Coordinator as indicated above.
Reservations made by a sponsor must be made in the name of the sponsor, not in the name of the guest. The guest’s name will be added to the reservation. At check in, the sponsor must be present and present his or her ID to verify eligibility; the ID must match the name on the reservation. Each sponsored guest must also present a valid ID to verify his or her identity.
If they do not have a valid military ID they will have to be escorted on to the base.
For more information on gate and visitor access click the link below.
https://nps.edu/web/base-police/vehicle-gate-access-services
I am an authorized ID card holder, can my sponsored guest without unescorted base access enter the hotel without me?
No. All guests without unescorted base access must be escorted at all times before they leave the installation.
For more information on gate and visitor access click the link below.
https://nps.edu/web/base-police/vehicle-gate-access-services
What time can I check-in to my guestroom?
Check-in begins at 3 PM. However, guests may check in early if their room is available. Although we make every effort to accomodate early arrivals, we cannot guarantee rooms until 3 PM or after.
Guest must check-out prior to 11 AM. Approval of a late check-out is based on availability of rooms and cannot be guaranteed prior to check-out date. Arrangements for late check-out must be made in advance with the Front Desk.
What type of ID is required to enter the hotel?
1. Active Duty Military ID card * Reserve Military ID card Retired Military ID card
2. Active DOD Civilian ID card (CAC) U.S. Embassy Access ID My Number Card with Photo/Individual Number Card, Driver’s License (only Japanese driver’s license) or Passport
Travel
Do you provide maps at the hotel?
Yes. We provide maps of each floor of the hotel along with maps of the base in general.
How do I get to your hotel?
From San Francisco and San Jose
- Take US Route 101 South toward Prunedale
- At Prunedale, take CA Route 156 West to CA Route 1 South
- Proceed on CA Route 1 S to Monterey
- Take the "Del Monte Avenue" exit
- Follow the signs to Del Monte Avenue and turn left on Sloat Avenue
- Turn left at stop sign to enter the Main Gate.
- Continue straight on Morse Drive
- Turn Left at University Way
From Los Angeles and San Diego
- Take US Hwy 5 North toward Sacramento
- At Lost Hills, take CA Route 46 West toward Paso Robles
- At Paso Robles, take US Route 101 North toward Salinas
- At Salinas, take CA Route 68 West to Monterey
- Stay left on 68 W to merge onto CA Route 1 South
- Take the first "Monterey" exit
- Stay left on the exit, turn left onto Aguajito Road
- After .5 miles turn left at Mark Thomas Drive
- Follow Mark Thomas Drive to Sloat Avenue
- Turn right at the stop sign to enter the Main Gate
- Continue straight on Morse Drive
- Turn Left at University Way
From Monterey Peninsula Airport
- The road leading out of the airport is Olmstead Road
- Follow Olmstead Road to Garden Road - first street on the right
- Turn right onto Garden Road
- Take Garden Road to 3-way traffic light; turn left onto Mark Thomas Drive
- Turn right onto Sloat Avenue at first traffic light
- Turn right at stop sign to enter the Main Gate
- Continue straight on Morse Drive
- Turn Left at University Way